Support and services

CQSA offers a range of Support and Services Contracts for IBM MQ, WAS, ACE, Connect:Direct and other related products. Support contracts can range from committed term contracts on a monthly payment or annual payment basis covering anywhere from “as needed/required” through to Full Service including monitoring and 24x7x365 support.

The support is performed remotely, requiring only VPN access to the systems. We offer Daily, Weekly and Monthly status checks with email reports, as well as Monthly or Quarterly reports on activities, system health checks and provide recommendations to maintain the system in the highest level of availability based on IBM Best Practice.

Our Contracts are fully customized to the customer’s requirements to either support in-house resources or to manage the solution/systems/environments as a managed service on behalf of the customer.

CQSA Consultation/Consulting Services are available for new, current and future requirements, including software version upgrades, migration and modernisation (plans/paths/roadmaps) to enhanced systems to cloud services.

IBM Gold Partner

Our IBM Gold Partner status is the result of a successful relationship with the industry leaders for more than 20 years.

Over the years we have honed our expertise and IBM product knowledge, including that of Sterling Connect:Direct and IBM MQ. For our customers, this partnership presents maximum value with minimum risk.